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INDICATOR NAME
Name
Percentage of home care patients who were satisfied with their care from both care coordinators and service providers
Alternate Name
Patient experience with care coordinators and service providers
 
INDICATOR DESCRIPTION
Description

This indicator provides information on the overall experience of home care patients. It reports the percentage of home care patients who were satisfied with the services provided by their LHIN home and community care services, with the handling of their care by their care coordinator and with the services provided by their service provider organization. It is the percentage of home care patients who responded "good", "very good", or "excellent" on a five-point scale to three survey questions about their experiences. A higher percentage is better.

HQO Reporting tool/product
Public reporting, Quality Improvement Plans (QIPs)
Dimension
Patient-centred
Type
Outcome
 
DEFINITION AND SOURCE INFORMATION
Unit of Measurement
Percentage
Calculation Methods

Numerator divided by denominator times 100

Numerator (short description i.e. not inclusions/exclusions)

The sum of the number of positive responses ("good", "very good", or "excellent") registered to each of the three questions that form the KPI 1 Score for the overall experience rating:

1. Overall rating of LHIN home and community care services

2. Overall rating of management or handling of care by their Care Coordinator

3. Overall rating of service provided by service provider

Denominator (short description i.e. not inclusions/exclusions)
Number of total responses to the three questions comprising KPI 1 minus the total number of responses not applicable to these questions.
Adjustment (risk, age/sex standardization)- generalized
None
Data Source
Client and Caregiver Experience Evaluation (CCEE) Survey
Data provided to HQO by
Health Shared Services Ontario (HSSO)
Reported Levels of comparability /stratifications (defined)
Region, Time
 
OTHER RELEVANT INFORMATION
Caveats and Limitations
Several types of home care patients and services are excluded (e.g. end-of-life patients, respite services, nursing clinic services), suggesting these results cannot be widely applied to all home care patients and all home care services. Caregivers were surveyed in place of clients in the event any of the following criteria were met: 1) Patient is <19 years of age at time of sample selection 2) Patient is identified as cognitively incapable 3) Patient is discharged from placement with one of the four discharge dispositions listed under the General Survey Inclusion Criteria Surveying may be done while a person is still a home care patient. They may feel like they cannot respond honestly because of risk to their services. This is mitigated by the survey not being conducted by the provider.
Comments Summary
This is a QIP priority indicator for 2018/19. To access your organization's data for the reporting period, refer to Health Quality Ontario's QIP Navigator. Data will be available in February. Alternatively, to access your organization's data for this indicator, refer to the NRC Canada eReports website.
 
TAGS
Sector
Home Care
Type
Outcome
Topic
Patient Reported Measures
Dimension
Patient-centred
Source
Client and Caregiver Experience Evaluation (CCEE) Survey
 
PUBLISH
Publish Datetime
17/10/2017 10:52:00