Indicator Library keyword search - Health Quality Ontario (HQO)

Welcome to the Ontario Health Indicator Library

The Ontario Health Indicator Library provides a fully searchable library of indicator profiles reported by OH and other entities. The library will feature indicator characteristics, including: the indicator definition, the rationale as to why (or why not) an indicator is reported, technical specifications, alignment information, information about data sources, and links to those sources. In addition to a keyword search, you can perform side-by-side comparisons of up to three indicators, based on different filters, such as sector, dimension, type, topic, and data source. You can also export the indicator definitions to a format of your choice.

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Name	Description	Last update date	Tags
Percent of actions taken by a provider in response to a complaint by action category	This indicator measures the tools with which a hospital, long-term care home, or Community Care Access Centre responds to complaints submitted by patients/residents. It should reflect current practice and potentially any change ideas that emerged from the complaints process.	26/07/2017	Acute Care/Hospital, Community Care Access Centre, Home Care, Long Term Care, Outcome, Patient Relations, Effective, Patient-centred, Local data collection	Add to compare
Rate of complaints received by a facility/Community Care Access Centre per 1000 patients/residents	This indicator measures the number of complaints received by a hospital, long-term care home or Community Care Access Centre (CCAC) as a rate over 1000 patients/residents. The indicator calculates the rate of complaints received within a fiscal year.	26/07/2017	Acute Care/Hospital, Home Care, Long Term Care, Outcome, Patient Relations, Patient-centred, Safe, Local data collection	Add to compare
Percentage of complaints closed within 30 calendar days and 60 calendar days	This indicator measures the percent of complaints closed within 30 calendar days and 60 calendar days. This indicator would be calculated over a fiscal year.	26/07/2017	Acute Care/Hospital, Community Care Access Centre, Home Care, Long Term Care, Outcome, Patient Relations, Efficient, Patient-centred, Safe, Local data collection	Add to compare
Percentage of complaints issues received by complaint category	This indicator measures the issues arising within complaints received by a hospital, long-term care home, or Community Care Access Centre. The indicator reflects all issues included in all complaints submitted to a facility within a fiscal year.	26/07/2017	Acute Care/Hospital, Home Care, Long Term Care, Outcome, Patient Relations, Efficient, Patient-centred, Safe, Local data collection	Add to compare
Percentage of complaints acknowledged to the individual who made a complaint within 2, 5 and 10 business days	This indicator measures the complaints received by a hospital, long-term care home, or Community Care Access Centre that were acknowledged to the individual who made a complaint. This indicator is calculated on the number of complaints submitted within a fiscal year.	26/07/2017	Acute Care/Hospital, Community Care Access Centre, Long Term Care, Outcome, Patient Relations, Efficient, Patient-centred, Safe, Local data collection	Add to compare