Indicator Library keyword search - Health Quality Ontario (HQO)

Welcome to the Ontario Health Indicator Library

The Ontario Health Indicator Library provides a fully searchable library of indicator profiles reported by OH and other entities. The library will feature indicator characteristics, including: the indicator definition, the rationale as to why (or why not) an indicator is reported, technical specifications, alignment information, information about data sources, and links to those sources. In addition to a keyword search, you can perform side-by-side comparisons of up to three indicators, based on different filters, such as sector, dimension, type, topic, and data source. You can also export the indicator definitions to a format of your choice.

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Name	Description	Last update date	Tags
Percentage of complaints acknowledged to the individual who made a complaint within 5 business days	This indicator measures the percentage of complaints received by hospitals that were acknowledged to the individual who made a complaint.	01/02/2019	Acute Care/Hospital, Outcome, Patient Relations, Patient-centred, Local data collection	Add to compare
Percentage of complaints acknowledged to the individual who made a complaint within 3 to 5 business days (Retired)	This indicator measures the percentage of complaints received by hospitals that were acknowledged to the individual who made a complaint. This indicator is calculated on the number of complaints received in the reporting period.	05/03/2019	Acute Care/Hospital, Outcome, Patient Relations, Patient-centred, Local data collection	Add to compare
Percentage of complaints acknowledged to the individual who made a complaint within 2, 5 and 10 business days	This indicator measures the complaints received by a hospital, long-term care home, or Community Care Access Centre that were acknowledged to the individual who made a complaint. This indicator is calculated on the number of complaints submitted within a fiscal year.	26/07/2017	Acute Care/Hospital, Community Care Access Centre, Long Term Care, Outcome, Patient Relations, Efficient, Patient-centred, Safe, Local data collection	Add to compare
Percentage of complaints acknowledged to the individual who made a complaint within 2 business days (Retired)	This indicator measures the percentage of complaints received by LHIN home and community care that were acknowledged to the individual who made a complaint. This indicator is calculated on the number of complaints received within the reporting period.	20/12/2019	Home Care, Outcome, Patient Relations, Patient-centred, Local data collection	Add to compare
Percentage of complaints acknowledged to the individual who made a complaint within 10 business days (Retired)	This indicator measures the percentage of complaints received by a long-term care home, that were acknowledged to the individual who made a complaint. This indicator is calculated based on the number of complaints received within the reporting period.	20/12/2019	Long Term Care, Outcome, Patient Relations, Patient-centred, Local data collection	Add to compare