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NameDescriptionLast update dateTags
This indicator measures the percentage of complaints received by hospitals that were acknowledged to the individual who made a complaint. 
01/02/2019
Acute Care/Hospital, Outcome, Patient Relations, Patient-centred, Local data collection
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This indicator measures the percentage of complaints received by a long-term care home, that were acknowledged to the individual who made a complaint.  This indicator is calculated based on the number of complaints received within the reporting period.
05/03/2019
Long Term Care, Outcome, Patient Relations, Patient-centred, Local data collection
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This indicator measures the percent of complaints closed within 30 calendar days and 60 calendar days. This indicator would be calculated over a fiscal year. 
26/07/2017
Acute Care/Hospital, Community Care Access Centre, Home Care, Long Term Care, Outcome, Patient Relations, Efficient, Patient-centred, Safe, Local data collection
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This indicator measures the issues arising within complaints received by a hospital, long-term care home, or Community Care Access Centre. The indicator reflects all issues included in all complaints submitted to a facility within a fiscal year. 
26/07/2017
Acute Care/Hospital, Home Care, Long Term Care, Outcome, Patient Relations, Efficient, Patient-centred, Safe, Local data collection
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Percent of patients (residents) receiving complex continuing care who fell in the last 30 days
27/10/2016
Acute Care/Hospital, Outcome, Patient Safety and Never Events, Safe, Continuing Care Reporting System (CCRS)
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