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Percentage of patients or clients who visited the emergency department (ED) for conditions “best managed elsewhere"
| 27/10/2016 |
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Hospital experience percentage of survey respondents who would rate the care they received during this emergency department visit as "9" or "10" out of 10.
•From the Ontario Emergency Department Patient Experiences of Care Survey (EDPEC): "using any number from 0 - 10 where 0 is the worst care possible and 10 is the best care possible, what number would you use to rate your care during this emergency department visit?
• From in-house survey: see guidance below
| 27/10/2016 |
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Hospital experience percentage of survey respondents who would rate the hospital during their stay as "9" or "10" out of 10.
•From the Canadian Patient Experiences Survey - Inpatient Care: "using any number from 0 - 10 where 0 is the worst hospital possible and 10 is the best hospital possible, what number would you use to rate tis hospital during your stay?
• From in-house survey: see guidance below
| 27/10/2016 |
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Organizations are expected to measure progress on this indicator using the exact wording of the following patient or client survey questions: Enough time: When you see your doctor or nurse practitioner, how often
do they or someone else in the office spend enough time with you?
| 27/10/2016 |
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Organizations are expected to measure progress on this indicator using the exact wording of the following patient/client survey question: Ask questions: When you see your doctor or nurse practitioner, how
often do they or someone else in the office give you an opportunity to ask questions about recommended treatment?
| 27/10/2016 |
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