Patient-experience-rate-emergency-department - Health Quality Ontario (HQO)

INDICATOR NAME

Name

Patient experience rate emergency department (Retired)

Alternate Name

Hospital experience percentage of survey respondents who would rate the emergency department during their stay as "9" or "10" out of 10.

INDICATOR DESCRIPTION

Description

Hospital experience percentage of survey respondents who would rate the care they received during this emergency department visit as "9" or "10" out of 10. •From the Ontario Emergency Department Patient Experiences of Care Survey (EDPEC): "using any number from 0 - 10 where 0 is the worst care possible and 10 is the best care possible, what number would you use to rate your care during this emergency department visit? • From in-house survey: see guidance below

Indicator Status

Retired

HQO Reporting tool/product

Quality Improvement Plans (QIPs)

Dimension

Patient-centred

Type

Outcome

DEFINITION AND SOURCE INFORMATION

Unit of Measurement

Percentage

Calculation Methods

Numerator/ Denominator * 100

Numerator including inclusion/exclusion

Number of survey respondents who answered "yes, definitely" to the following Ontario Hospital Patient Experience Survey: Would you recommend this hospital to family and friends? - Yes, definitely - Yes, probably - No

Denominator including inclusion/exclusion

Number of survey respondents

Data Source

Emergency Department Patient Experiences of Care (EDPEC)

Data provided to HQO by

In-house data collection

OTHER RELEVANT INFORMATION

Comments Detailed

This is a QIP priority indicator for 2016/17.