Patients-experiences-primary-care-provider-spend-enough-time

INDICATOR NAME

Name

Patients' experiences primary care providers spending enough time with patients (Retired)

Alternate Name

Patients' experiences primary care providers spending enough time with patients

INDICATOR DESCRIPTION

Description

Organizations are expected to measure progress on this indicator using the exact wording of the following patient or client survey questions: Enough time: When you see your doctor or nurse practitioner, how often do they or someone else in the office spend enough time with you?

Indicator Status

Retired

HQO Reporting tool/product

Quality Improvement Plans (QIPs)

Dimension

Patient-centred

Type

Outcome

DEFINITION AND SOURCE INFORMATION

Unit of Measurement

Percentage

Calculation Methods

Numerator/ Denominator * 100

Numerator including inclusion/exclusion

The number of respondents who responded "always" and "often" using the exact wording of the following patient or client survey question: Enough time: When you see your doctor or nurse practitioner, how often do they or someone else in the office spend enough time with you? using the scale :

always
often
sometimes
rarely
never
not applicable (don’t know/refused)

Denominator including inclusion/exclusion

The number of respondents who registered an answer using the exact wording of the following patient or client survey question: Enough time: When you see your doctor or nurse practitioner, how often do they or someone else in the office spend enough time with you? using the scale :

always
often
sometimes
rarely
never
not applicable (don’t know/refused)

Do not include non-respondents or respondents who answered "not applicable/don’t know/refused"

Data Source

In-house data collection

Data provided to HQO by

In-house data collection

OTHER RELEVANT INFORMATION

Caveats and Limitations

Self-reported survey data

Comments Detailed

This is a QIP priority indicator for 2016/17. This indicator is retired in QIP for 2017/18. QIP Current performance reporting period: April - March the following year (or most recent 12-month period available) These data should be accessed from within your own organization. Use of the PCPES is encouraged, as it includes all priority indicator survey questions and more. Developed by Health Quality Ontario in collaboration with AFHTO, AOHC, the Ontario College of Family Physicians, and the Ontario Medical Association, the survey tool is designed to be administered by practices and can be rolled up to the organizational level to support their quality improvement efforts. The PCPES captures patients’ experiences in two ways: very specific aspects of their most recent primary care visit and their ongoing experience with the care they receive. To access the PCPES as well as a comprehensive Survey Support Guide on how to implement it, click here. To access an alternate version of the survey for CHCs and AHACs, click here. These indicators also align with the Health Quality Ontario’s Primary Care Performance Measurement Framework for Ontario, the Ministry’s Health Care Experience Survey and the Commonwealth Fund Surveys that are reported in Health Quality Ontario’s Measuring Up.