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Field Definitions Add to compare
 
INDICATOR NAME
Name
Resident experience: Overall satisfaction (Retired)
Alternate Name
Residents experience: Would you recommend?/I would recommend
 
INDICATOR DESCRIPTION
Description
This indicator measures the percentage of residents who responded positively to the question: Would you recommend this nursing home to others?/ I would recommend this site or organizations to others.
Indicator Status
Active
HQO Reporting tool/product
Quality Improvement Plans (QIPs)
Dimension
Patient-centred
Type
Outcome
 
DEFINITION AND SOURCE INFORMATION
Unit of Measurement
Percentage
Calculation Methods
The percentage is calculated as: numerator divided by denominator times 100.
Numerator including inclusion/exclusion

Homes using the NHCAHPS Long-Stay Resident Survey should measure this domain by calculating the percentage of residents who responded positively.

  • Add the number of respondents who responded '4' to the question: Would you recommend this nursing home to others?
  • Responses are coded from 1 - 4, where 1 = Definitely no 2 = Probably no 3 = Probably yes 4 = Definitely yes

Homes using the interRAI Quality of Life Survey should measure this domain by calculating the percentage of residents who responded positively to the statement.

  • Add the number of respondents who responded '3' and '4' to the statement: I would recommend this site or organization to others. Responses are coded from 0 - 8 (0, 1, 2, 3, 4, 6, 7, 8), where 0 = Never 1 = Rarely 2 = Sometimes 3 = Most of the time 4 = Always 6 = Don't know 7 = Refused 8 = No response or cannot be coded from response

Denominator including inclusion/exclusion

Homes using the NHCAHPS Long-Stay Resident Survey, add the total number who registered any response to the following question: 'Would you recommend this nursing home to others?

Exclusions:

  • Non-respondents

Homes using the interRAI Quality of Life Survey, add the total number who registered any response to the following question: 'I would  recommend this site or organization to others

Exclusions:

  • Non-respondents (6 = Don't know, 7 = Refused, 8 = No response)
Data Source
InterRAI Quality of Life Survey, Local data collection, NHCAHPS Long-Stay Resident Survey
Data provided to HQO by
Local data collection
 
OTHER RELEVANT INFORMATION
Comments Detailed
** This indicator is retired for QIP 2020/21 **. This is a priority indicator for QIP 2019/20. QIP Current performance reporting period: April 2018- March 2019 (or most recent 12-month period). If you have completed this year's survey, you do not have to resubmit the survey. How to access data: These data should be accessed from within your own organization. For more information about the HCAHPS Long-Stay Resident Survey, refer to the Agency for Healthcare Research and Quality’s Get Nursing Home Surveys and Instructions website (http://www.ahrq.gov/cahps/surveys-guidance/nh/instructions/index.html). For more information about the interRAI Quality of Life Survey, refer to interRAI’s website (http://interrai.org/).
 
TAGS
Sector
Long Term Care
Type
Outcome
Topic
Patient Reported Measures
Dimension
Patient-centred
Source
InterRAI Quality of Life Survey, Local data collection, NHCAHPS Long-Stay Resident Survey
 
PUBLISH
Publish Datetime
20/12/2019 15:30:00