Patient-experience-rate-inpatient-care - Health Quality Ontario (HQO)

INDICATOR NAME

Name

Patient experience rate inpatient care (Retired)

Alternate Name

Hospital experience percentage of survey respondents who would rate the hospital during their stay as "9" or "10" out of 10.

INDICATOR DESCRIPTION

Description

Hospital experience percentage of survey respondents who would rate the hospital during their stay as "9" or "10" out of 10. •From the Canadian Patient Experiences Survey - Inpatient Care: "using any number from 0 - 10 where 0 is the worst hospital possible and 10 is the best hospital possible, what number would you use to rate tis hospital during your stay? • From in-house survey: see guidance below

Indicator Status

Retired

HQO Reporting tool/product

Quality Improvement Plans (QIPs)

Dimension

Patient-centred

Type

Outcome

DEFINITION AND SOURCE INFORMATION

Unit of Measurement

Percentage

Calculation Methods

Numerator/ Denominator * 100

Numerator including inclusion/exclusion

Number of survey respondents who answered "yes, definitely" to the following Ontario Hospital Patient Experience Survey: Would you recommend this hospital to family and friends? - Yes, definitely - Yes, probably - No

Denominator including inclusion/exclusion

Number of survey respondents

Data Source

Canadian Patient Experiences Survey-Inpatient Care (CPES-IC)

Data provided to HQO by

In-house data collection

OTHER RELEVANT INFORMATION

Comments Detailed

This is a QIP priority indicator for 2016/17 and retired from 2017/18 QIP.