Patient-experience-recommend-emergency-department

INDICATOR NAME

Name

Patient experience: Would you recommend emergency department? (Retired)

Alternate Name

Hospital (emergency) experience: Percentage of survey respondents who would "definitely" recommend emergency department to family and friends

INDICATOR DESCRIPTION

Description

This indicator measures the percentage of respondents who responded positively to one of the following question from the Ontario Emergency Department Patient Experiences of Care Survey (EDPEC): "Would you recommend this emergency department to your friends and family?"

Indicator Status

Retired

HQO Reporting tool/product

Quality Improvement Plans (QIPs)

Dimension

Patient-centred

Type

Outcome

DEFINITION AND SOURCE INFORMATION

Unit of Measurement

Percentage

Calculation Methods

The percentage is calculated as: numerator divided by the denominator times 100.

Emergency Department: Ontario Emergency Department Patient Experience of Care Survey (EDPEC):“Would you recommend this emergency department to your friends and family?”

-Definitely no

-Probably no

-Probably yes

-Definitely yes

Top-box Instructions: Add the number of respondents who responded “Definitely yes” and divide by number of respondents who registered any response to this question (do not include non-respondents).

Numerator including inclusion/exclusion

Number of survey respondents who answered "Definitely yes" to the following survey question: Would you recommend this emergency department to family and friends?

- Definitely no

- Probably no

- Probably yes

- Definitely yes

Denominator including inclusion/exclusion

Number of survey respondents.

Exclusions:

Non-respondents

Data Source

Emergency Department Patient Experiences of Care (EDPEC)

Data provided to HQO by

Local data collection

OTHER RELEVANT INFORMATION

Caveats and Limitations

The survey has been changed from NRC Canada Survey to Ontario Emergency Department Patient Experience of Care Survey (EDPEC), therefore only Q1 FY 2016/17 and Q1 FY 2017/18 is available.

Comments Detailed

This is a QIP priority indicator for 2018/19. Current performance reporting period: Average of all survey responses collected during Q1 FY 2017/18 i.e. April 2017 - June 2017. How to access data: These data should be accessed from within your own organization. This indicator was retired in the 2019/20 QIP.