Percentage of patients and clients who were always or often involved in the care decisions when they saw their doctor or nurse practitioner.
The percentage is calculated as: numerator divided by denominator times 100.
Organizations are expected to measure progress on this indicator using the exact wording of the following survey question as in Primary Care Patient Experience Survey (PCPES):
“Q7. When you see your doctor or nurse practitioner, how often do they or someone else in the office involve you as much as you want to be in decisions about your care and treatment?
Using the scale:
- Always
- Often
- Sometimes
- Rarely
- Never
- Not applicable (don’t know/refused)”
To calculate the indicator result, add the number of respondents who responded “Always” and “Often”, divide by the number of respondents who registered an answer for this question (do not include non-respondents or respondents who answered “Not applicable(don’t know/refused)”.
Number of respondents who responded "Always" and "Often" to this survey question.
Number of respondents who registered a response to this question.
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