Satisfaction-with-wait-to-primary-care - Health Quality Ontario (HQO)

INDICATOR NAME

Name

Satisfaction with time to appointment when sick

Alternate Name

Percentages of people aged 16 and older who said that the amount of time they waited to an appointment with their health care provider when sick was either “about right,” “somewhat long,” or “much too long.”

INDICATOR DESCRIPTION

Description

Percentages of people aged 16 and older who said that the length of time they waited to an appointment with their health care provider when sick was either “about right,” “somewhat long,” or “much too long.”

HQO Reporting tool/product

Public reporting

Dimension

Timely

Type

Outcome

DEFINITION AND SOURCE INFORMATION

Unit of Measurement

Percentage

Calculation Methods

Numerator divided by denominator times 100

Numerator (short description i.e. not inclusions/exclusions)

Weighted number of survey respondents who reported that the length of time they waited to an appointment with their health care provider when they were sick was either “about right,” “somewhat long,” or “much too long.”

Denominator (short description i.e. not inclusions/exclusions)

Weighted number of survey respondents who stated that they saw their primary care provider or someone else in the office when they were sick or were concerned that had a health problem

Adjustment (risk, age/sex standardization)- generalized

None

Data Source

Health Care Experience Survey (HCES)

Data provided to HQO by

Ministry of Health and Long-Term Care (MOHLTC)

Reported Levels of comparability /stratifications (defined)

Age, Education, Immigration, Income, Language, Region, Rurality, Sex

OTHER RELEVANT INFORMATION

Caveats and Limitations

Only people aged 16 years and older can complete the survey People living in institutions, in households without telephones, and those with invalid/missing household addresses in the Registered Persons Database (RPDB) are excluded. Respondents who were unable to speak English or French or were not healthy enough (physically or mentally) to complete the interview were not surveyed. Respondents that were away; had non-residential numbers; out-of-service numbers were not included as well.

Comments Summary

The results are weighted to account for the design characteristics of the survey and post-stratified by age and sex to reflect the Ontario population. After the regional and community weighting is applied. In the Measuring Up report the international and provincial comparisons are reported as well. The education stratification analysis is done among those aged 25 and older. Urban/rural status is defined using Statistics Canada's Statistical Area Classification. Household income analysis does not consider the household composition.