requesting-an-appointment-digital - Health Quality Ontario (HQO)

INDICATOR NAME

Name

Requesting an appointment through website, portal, or app

Alternate Name

Requesting an appointment through website, portal, or app

INDICATOR DESCRIPTION

Description

This indicator measures the percentage of people aged 18 and older, with a regular place or doctor for their medical care, who have used a secure website, patient portal, or mobile app to request an appointment in the previous two years

HQO Reporting tool/product

Public Reports (annual report, bulletins and theme reports)

Dimension

Patient-centred, Timely

Type

Process

DEFINITION AND SOURCE INFORMATION

Unit of Measurement

Percentage

Calculation Methods

Numerator divided by the denominator times 100

Numerator (short description i.e. not inclusions/exclusions)

Weighted number of survey respondents who have used a secure website or patient portal or an app on your mobile phone to request an appointment with their regular practice/GP practice/GP surgery in the last two years

Denominator (short description i.e. not inclusions/exclusions)

Total Respondents (aged 18 and older) who have a regular place or doctor where they usually go to for their medical care

Adjustment (risk, age/sex standardization)- generalized

Age and sex standardized

Data Source

Commonwealth Fund International Health Policy Survey

Data provided to HQO by

The Commonwealth Fund

Reported Levels of comparability /stratifications (defined)

International comparison, Province