Resident-experienc-having-a-voice - Health Quality Ontario (HQO)

INDICATOR NAME

Name

Residents' experience: Having a voice

Alternate Name

Residents' experience: Having a voice

INDICATOR DESCRIPTION

Description

This indicator measures the percentage of residents who responded positively to the question: What number would you use to rate how well the staff listen to you?

Indicator Status

Active

HQO Reporting tool/product

Quality Improvement Plans (QIPs)

Dimension

Patient-centred

Type

Outcome

DEFINITION AND SOURCE INFORMATION

Unit of Measurement

Percentage

Calculation Methods

The percentage is calculated as: numerator divided denominator times 100.

Numerator including inclusion/exclusion

Homes using the NHCAHPS Long-Stay Resident Survey should measure this domain by calculating the percentage of residents who responded positively to the question: What number would you use to rate how well the staff listen to you?

Add the number of respondents who responded '9' and '10' to the question: What number would you use to rate how well the staff listen to you?

Responses are coded from 0 - 10, where 0 = worst possible and 10 = best possible.

Denominator including inclusion/exclusion

For homes using the NHCAHPS Long-Stay Resident Survey, add the total number who registered any response to the question.

Exclusions:

Non-respondents

Data Source

Local data collection, NHCAHPS Long-Stay Resident Survey

Data provided to HQO by

Local data collection

OTHER RELEVANT INFORMATION

Comments Detailed

This is a priority indicator for QIP 2020/21. QIP Current performance reporting period: April 2019 - March 2020 (or most recent 12-month period). If you have completed this year's survey, you do not have to resubmit the survey. How to access data: These data should be accessed from within your own organization. For more information about the HCAHPS Long-Stay Resident Survey, refer to the Agency for Healthcare Research and Quality’s Get Nursing Home Surveys and Instructions website (http://www.ahrq.gov/cahps/surveys-guidance/nh/instructions/index.html).