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INDICATOR NAME
Name
Residents' experience: Having a voice
Alternate Name
Residents' experience: Having a voice
 
INDICATOR DESCRIPTION
Description
This indicator measures the percentage of residents who responded positively to the question: What number would you use to rate how well the staff listen to you?
HQO Reporting tool/product
Quality Improvement Plans (QIPs)
Dimension
Patient-centred
Type
Outcome
 
DEFINITION AND SOURCE INFORMATION
Unit of Measurement
Percentage
Calculation Methods
The percentage is calculated as: numerator divided denominator times 100.
Numerator (short description i.e. not inclusions/exclusions)
Homes using the NHCAHPS Long-Stay Resident Survey should measure this domain by calculating the percentage of residents who responded positively to the question: What number would you use to rate how well the staff listen to you?  
Denominator (short description i.e. not inclusions/exclusions)
For homes using the NHCAHPS Long-Stay Resident Survey, add the total number who registered any response to the question: What number would you use to rate how well the staff listen to you?  
Adjustment (risk, age/sex standardization)- generalized
None
Data Source
Local data collection, NHCAHPS Long-Stay Resident Survey
Data provided to HQO by
Local data collection
 
OTHER RELEVANT INFORMATION
Comments Summary
This is a priority indicator for QIP 2018/19. QIP Current performance reporting period: April 2017 - March 2018 (or most recent 12-month period). If you have completed this year's survey, you do not have to resubmit the survey. How to access data: These data should be accessed from within your own organization.
 
TAGS
Sector
Long Term Care
Type
Outcome
Topic
Patient Reported Measures
Dimension
Patient-centred
Source
Local data collection, NHCAHPS Long-Stay Resident Survey
 
PUBLISH
Publish Datetime
22/11/2017 11:41:00