Patient-experience-emergency-department - Health Quality Ontario (HQO)

INDICATOR NAME

Name

Patient Experience: Emergency Department

Alternate Name

Percentage of survey respondents who would definitely recommend the emergency department (ED) to family and friends

INDICATOR DESCRIPTION

Description

Percentage of survey respondents who responded “yes, definitely” to the following survey question: "Would you recommend this emergency department to family and friends?" A higher percentage is better.

Indicator Status

Active

HQO Reporting tool/product

Public reporting

Dimension

Patient-centred

Type

Outcome

DEFINITION AND SOURCE INFORMATION

Unit of Measurement

Percentage

Calculation Methods

Numerator divided by the denominator times 100

Numerator including inclusion/exclusion

Number of survey respondents who answered "yes, definitely" to the following survey question:

"Would you recommend this emergency department to family and friends?"

Yes, definitely
Yes, probably
No

Denominator including inclusion/exclusion

Number of survey respondents to the above mentioned question

Adjustment (risk, age/sex standardization)- detailed

None

Data Source

Emergency Department Patient Experiences of Care (EDPEC)

Data provided to HQO by

Ontario Hospital Association (OHA)

Reported Levels of comparability /stratifications (defined)

Province, Time

OTHER RELEVANT INFORMATION

Caveats and Limitations

This indicator is based on -self reported data and therefore may be prone to sampling and response biases.