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INDICATOR NAME
Name
Patient Experience: Emergency Department
Alternate Name
Percentage of survey respondents who would definitely recommend the emergency department (ED) to family and friends
 
INDICATOR DESCRIPTION
Description
Percentage of survey respondents who responded “yes, definitely” to the following survey question: "Would you recommend this emergency department to family and friends?" A higher percentage is better.

HQO Reporting tool/product
Public reporting
Dimension
Patient-centred
Type
Outcome
 
DEFINITION AND SOURCE INFORMATION
Unit of Measurement
Percentage
Calculation Methods
Numerator divided by the denominator times 100
Numerator (short description i.e. not inclusions/exclusions)
Number of survey respondents who would "definitely" recommend the emergency department to family and friends
Denominator (short description i.e. not inclusions/exclusions)
Number of survey respondents
Adjustment (risk, age/sex standardization)- generalized
None
Data Source
Emergency Department Patient Experiences of Care (EDPEC)
Data provided to HQO by
Ontario Hospital Association (OHA)
Reported Levels of comparability /stratifications (defined)
Province, Time
 
OTHER RELEVANT INFORMATION
Caveats and Limitations
This indicator is based on -self reported data and therefore may be prone to sampling and response biases.
 
TAGS
Sector
Acute Care/Hospital
Type
Outcome
Topic
Patient Reported Measures
Dimension
Patient-centred
Source
Emergency Department Patient Experiences of Care (EDPEC)
 
PUBLISH
Publish Datetime
20/11/2018 15:40:00