Patient-experience-receive-enough-information - Health Quality Ontario (HQO)

INDICATOR NAME

Name

Patient experience: Did you receive enough information when you left the hospital?

Alternate Name

Patient experience: Did you receive enough information when you left the hospital?

INDICATOR DESCRIPTION

Description

This indicator measures the percentage of discharged patients who responded positively to the following question: Did you receive enough information from hospital staff about what to do if you were worried about your condition or treatment after you left the hospital?

Indicator Status

Active

HQO Reporting tool/product

Quality Improvement Plans (QIPs)

Dimension

Patient-centred

Type

Outcome

DEFINITION AND SOURCE INFORMATION

Unit of Measurement

Percentage

Calculation Methods

The percentage is calculated as: numerator divided by denominator multiplied by 100.

Canadian Institute of Health Information (CIHI) Canadian Patient Experiences Survey—Inpatient Care (CPES)

Question 38: Did you receive enough information from hospital staff about what to do if you were worried about your condition or treatment after you left the hospital?

Completely
Quite a bit
Partly
Not at all
For patient experience questions, a “Top-box” method is recommended. “Top box” refers to the respondents who choose the only the most positive response.
Top-box Instructions: Add the number of respondents who responded “Completely” and divide by number of respondents who registered any response to this question (do not include non-respondents).

Numerator including inclusion/exclusion

Number of respondents who responded "Completely"

Denominator including inclusion/exclusion

Number of respondents who registered any response to this question.

Exclusions:

Non-respondents

Data Source

Canadian Patient Experiences Survey-Inpatient Care (CPES-IC)

Data provided to HQO by

Local data collection

OTHER RELEVANT INFORMATION

Comments Detailed

This is a priority indicator for QIP 2020/21. Current performance reporting period: most recent consecutive 12 month period. How to access data: These data should be accessed from within your own organization.