Patient-experience-receive-enough-information - Health Quality Ontario (HQO)

INDICATOR NAME

Name

Patient experience: Did you receive enough information when you left the hospital?

Alternate Name

Patient experience: Did you receive enough information when you left the hospital?

INDICATOR DESCRIPTION

Description

This indicator measures the percentage of discharged patients who responded positively to the following question: Did you receive enough information from hospital staff about what to do if you were worried about your condition or treatment after you left the hospital?

HQO Reporting tool/product

Quality Improvement Plans (QIPs)

Dimension

Patient-centred

Type

Outcome

DEFINITION AND SOURCE INFORMATION

Unit of Measurement

Percentage

Calculation Methods

The percentage is calculated as: numerator divided by denominator multiplied by 100.

Canadian Institute of Health Information (CIHI) Canadian Patient Experiences Survey—Inpatient Care (CPES)

Question 38: Did you receive enough information from hospital staff about what to do if you were worried about your condition or treatment after you left the hospital?

Completely
Quite a bit
Partly
Not at all
For patient experience questions, a “Top-box” method is recommended. “Top box” refers to the respondents who choose the only the most positive response.
Top-box Instructions: Add the number of respondents who responded “Completely” and divide by number of respondents who registered any response to this question (do not include non-respondents).

Numerator (short description i.e. not inclusions/exclusions)

Number of respondents who responded "Completely"

Denominator (short description i.e. not inclusions/exclusions)

Number of respondents who registered any response to this question.

Adjustment (risk, age/sex standardization)- generalized

None

Data Source

Canadian Patient Experiences Survey-Inpatient Care (CPES-IC)

Data provided to HQO by

Local data collection

OTHER RELEVANT INFORMATION

Comments Summary

This is a priority indicator for QIP 2020/21. Current performance reporting period: most recent consecutive 12 month period. How to access data: These data should be accessed from within your own organization.