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INDICATOR NAME
Name
Emailing provider with a medical question or concern
Alternate Name
Emailing provider with a medical question or concern through secure website or patient portal or an app
 
INDICATOR DESCRIPTION
Description
This indicator measures the percentage of people aged 18 and older, with a regular place or doctor for their medical care, who have used a secure website, patient portal, or mobile app to communicate or email their regular provider about a medical question or concern in the previous two years
Indicator Status
Active
HQO Reporting tool/product
Public Reports (annual report, bulletins and theme reports)
Dimension
Patient-centred, Timely
Type
Process
 
DEFINITION AND SOURCE INFORMATION
Unit of Measurement
Percentage
Calculation Methods
Numerator divided by the denominator times 100
Numerator including inclusion/exclusion
Weighted number of survey respondents who responded "Yes" to following question: In the last two years, have you used a secure website or patient portal or an app on your mobile phone to communicate or email with your regular practice/GP practice/GP surgery about a medical question or concern?
Denominator including inclusion/exclusion
Weighted Total Respondents (aged 18 and older) who have a regular place or doctor where they usually go to for their medical care
Adjustment (risk, age/sex standardization)- detailed
The target population for IHP 2020 was adults age 18 and older. The sampling approach for each country was aimed at obtaining a nationally representative sample of the target population by utilizing a probability design.

Post-stratification weighting used known population parameters for age-by-gender, educational attainment, knowledge of official languages (only for Quebec, New Brunswick, and on Canada as a whole). Population parameters were derived from the Canada 2016 Census. SSRS obtained populations estimates from Statistics Canada for the adult population (age 18 or older) for each of the provinces and for Canada as a whole.
Data Source
Commonwealth Fund International Health Policy Survey
Data provided to HQO by
The Commonwealth Fund
Reported Levels of comparability /stratifications (defined)
International comparison, Province
 
TAGS
Sector
Other
Type
Process
Topic
Other
Dimension
Patient-centred, Timely
Source
Commonwealth Fund International Health Policy Survey
 
PUBLISH
Publish Datetime
13/10/2020 08:39:00